ReplyReply General Terms and Conditions of Sale (GTC)

Article 1 – Purpose

These General Terms and Conditions of Sale (GTC) define the rules applicable to the use of the ReplyReply service, a SaaS solution enabling the automation of responses to Google reviews using artificial intelligence.

Article 2 – Acceptance of the T&Cs

Use of the ReplyReply service implies unreserved acceptance of these General Terms and Conditions. All users must read them before subscribing to the service.

Article 3 – Access to the service

The service is accessible online via a web interface. The user must have an internet connection and a compatible browser to access the platform.

Article 4 – Prices and payment terms

Service rates are listed on the ReplyReply website and are subject to change at any time. Price changes will not affect current subscriptions until they are renewed.

Payment is made by credit card via a secure system. Subscriptions are automatically renewed unless previously canceled.

Article 5 – User Obligations

The user agrees to provide accurate information when creating their account.

The user is responsible for the activities carried out through his account.

The user also agrees to comply with Google's rules and guidelines regarding establishment listings, available at the following address: https://support.google.com/business/answer/7667250?hl=fr .


Article 6 – Limitation of liability


ReplyReply makes every effort to ensure the availability and reliability of the service, but cannot be held responsible in the event of:

Temporary interruption of service for maintenance.

Malfunctions due to third parties (Internet connection, Google API).

User-caused data loss.

Article 7 – Intellectual property

ReplyReply's content, trademarks, and logos are protected by intellectual property laws. Any unauthorized reproduction or use is prohibited.

Article 8 – Termination

The user can cancel their subscription at any time from their personal space. ReplyReply reserves the right to suspend or delete an account in the event of a violation of these Terms and Conditions.

Article 9 – Data protection

Users' personal data is processed in accordance with ReplyReply's privacy policy, available on the website.

Article 10 – Applicable law and competent jurisdiction

These General Terms and Conditions are governed by French law. In the event of a dispute, the competent courts will be those of the Paris jurisdiction.

For any questions, please contact us at: [email protected].